Frequently Asked Questions
ART SETUP GUIDELINES
Ready to send us your digital art file? Just fill out the form below and browse to the file(s) you want to upload or attach to your email. If you have an art file that is bigger than 10mg, let us know and we will link you to our dropbox. If you aren’t familiar with the file formats or color configurations we accept, please carefully read our file setup guidelines.
File Setup Guidelines – Use these file guidelines when preparing jobs for all graphics printing including banners, wall graphics, floor graphics, wall murals, pole banners, textured wall graphics, etc. Our digital printing processes are engineered for quality and efficiency and like any precision piece of equipment, achieving optimal results requires acquaintance with operation requirements.
Set up Your Files
- Design your artwork at 1/4 scale at 400 dpi
- Make the size of your art board the same size as your design
- Set file color space to CMYK color mode
- Use CMYK values for ALL colors (not Pantone or PMS # or RGB)
- “Blue” colors to have at least a 30% difference in the Cyan and Magenta values
- Use “rich black” for your blacks (C: 60%, M: 40%, Y: 40%, K: 100%)
- Convert all fonts to curves
- Flatten the artwork (no transparency layers, no hidden layers)
- Save file as a press quality PDF or a high quality JPEG
- Open the file you just made and double check to make sure it looks the way you were expecting (TIP: zoom in 300%-400% and examine it closely)
Files not set up according to the above file setup guidelines are subject to an additional production fee
Please note: If the file you are uploading is larger than 50 MB, please call 480.471.2600 before uploading as we will want to review the job specifications prior to you sending the art.
WHAT ARE OUR MAIN PRODUCT LINES?
Sole Images® media is a foil-based wide format print media for digital printers. It is available with three finishes: “Non-Skid”, “Smooth Wall” and “Endurance”.
Non-Skid: features a non-skid surface suitable for exterior walkways made of asphalt, brick, cement and other masonry surfaces. The high-friction surface provides dual characteristics including exceptional slip resistance and reflectivity making this the best-in-class material that is durable, safe, highly visible and easy to use.
Smooth Wall: is designed for exterior walls such as brick, cinder block, and stucco.
The material naturally conforms to rough or smooth textured surfaces; giving the appearance of painted graphics.
Endurance: is designed for longer use, with an average 2 to 3 year span and beyond. It provides easy removal and replace. We created this product to provide a much more durable outdoor, higher quality image media with a peel and stick installation, at a much lower finished cost, with manual labor included. It is designed and tested to stand up to tire continuous tire shear as well as the elements.
HOW ARE OUR PRODUCTS USED?
Sole Images® media is utilized for graphics that can appear as painted on floors or walls both outdoor and indoors. Because the material is so easy to apply and remove, there are many creative applications for advertising, branding, experiential marketing, directional / wayfinding, and interpretive graphics at restaurants, retail, trade shows, stadiums, amusement parks, transportation facilities, parking garages, public sidewalks, and more.
DOES OUR MEDIA NEED AN OVER LAMINATE?
No, Sole Images® media does not need an over laminate with its Aluminium media.The unique coating bonds to most of the industry’s solvent, eco solvent, UV and Latex inks. However, our “Endurance” product does have an over laminate to increase the product life.
WILL PEOPLE TRIP ON OUR “NON-SKID” MEDIA?
Sole Images® media Non-Skid is a rugged aluminum foil material and is designed to naturally conform to the texture of rough or smooth surfaces. The high-friction / slip-resistant surface improves the stability of pedestrian traffic in the area it is applied to. It’s designed to withstand harsh weather conditions in both hot and cold weather conditions.
IS “NON-SKID” REFLECTIVE?
Yes, The Non-Skid surface does have a reflective quality in areas that are not printed. The result is a graphic that is highly visible at night when lights shine near the graphic. Our New “Non-Skid GLOW” will provide even more safety at night by providing a soft image glow at night.
WHAT SIZES CAN WE PRINT?
Sole Images® media is available in blank rolls. Both finishes are 53 inches in width, completely usable edge to edge and is available in lengths up to 150 feet long.
WHAT CAN BE PRINTED ON OUR MEDIA?
Because it is printed on large format digital printers, absolutely anything can be printed on this media including intricate logos, photographs or solid color arrows. Large scaled graphics can be tiled together and form almost any size and shape.
CAN SOLE IMAGES® MEDIA BE CUT TO ANY SHAPE?
Sole Images® media can be cut to shape with large format plotters, die cutting or manually with scissors. As with any aggressive non-skid substrate, our Non-Skid material will dull blades quicker than thin vinyl substrates.
HOW DOES “NON-SKID” COMPARE TO OTHER MEDIA USED ON CONCRETE AND ASPHALT?
“Non-Skid” is the widest media of its type at 53″ w; usable edge to edge. It can be used outdoors as well as indoors; does not require expensive professional installation; never needs a laminate, and it holds up to both heavy pedestrian and rolling vehicle traffic. It is truly reliable, cost efficient, safe and easily removed.
HOW EASY IS SOLE IMAGES® MEDIA TO APPLY?
It doesn’t get any easier!!! No heat, sealer, over-laminate or professional installer required. Simply sweep the desired area clear of dirt, debris or moisture (If the surface is oily, it may need to be power washed with a commercial degreaser); peel off the release liner; lay flat on the surface or wall and compress by hand or with a roller, making sure all edges are completely adhered. It is now ready for immediate use. The high performance pressure sensitive adhesive provides superior holding strength. It can be applied at temperatures of 32 degrees F / 0 degrees C or above.
IS SOLE IMAGES® MEDIA SIMPLE TO REMOVE?
Yes, just take a putty knife or blade to peel up a corner then pull off at an angle less than 45 degrees. Our media typically leaves no residue. Graphics placed on asphalt or other rough surfaces in locations where heavy vehicle traffic is present and can be more difficult to remove by hand. However, we have a few solutions for you which we will be happy to provide for those unique circumstances.
IS SOLE IMAGES® MEDIA ENVIRONMENTALLY FRIENDLY?
Yes, Sole Images® media is made from aluminum and contains no PVC or hazardous ingredients; it can be disposed with aluminum recycling. Our Endurance product has a different composition and is not recyclable.
WHAT IS THE WARRANTY OF SOLE IMAGES® PRODUCTS?
We stand behind the quality of our products. We cannot, however, guarantee the finished results because Sole Images® exercises no control over individual operating, production and installation procedures. While technical information and advice on the use of the products are provided in good faith, the user bears sole responsibility for selecting the appropriate product for their end use requirements. Users are also responsible for testing to determine that the products will perform as expected during the printed item’s entire life cycle from printing, post print processing, shipment, to end use. The products have been specially formulated for digital printing and should be tested for any other method. Any liability associated with the use of this product is limited to the value of the product purchased from Sole Images®.
CAN SOLE IMAGES® MEDIA BE USED ON GLASS OR HIGH GLOSS FINISHES?
Our media features a specially-formulated adhesive that is designed for a clean release on masonry surfaces…most, of which, are highly-textured. If it is placed on glass or masonry products with a very highly-polished surface (like polished marble), some adhesive can be left behind. Adhesive can be removed using Simple Green, mineral spirits or other similar cleaning products. As always, we recommend testing our products on the surface prior to a full installation.
DOES SOLE IMAGES® MEDIA NEED HEAT TO APPLY?
No, it DOES NOT need heat to apply. Our foil substrate naturally conforms to textured surfaces. The material easily conforms using a J-roller or similar rubber application roller.
CAN SOLE IMAGES® MEDIA BE APPLIED TO PAINTED SURFACES?
As with any substrate, our media bond to painted surfaces is only as strong as the paint is to the brick. If the adhesion of the paint to the brick is not optimal, there is a chance that paint will peel away from the brick. We always recommends to fully test adhesion and removal on the actual surface before using.
WHAT IS PRODUCTION TIME?
Standard production time is 7-10 business days after acknowledged receipt of production-ready artwork and PO or proof approvals.
DO YOU OFFER RUSH SERVICE?
Rush service is available based on current production schedule and difficulty of requested project. Additional handling fees will be incurred, generally starting at $50.00. We highly recommend calling for a quote to determine availability and cost.